Terms of Use

PLAID POINTS PROGRAM TERMS AND CONDITIONS. 

These Terms and Conditions (“T&Cs”) govern your membership in the Plaid Points Program (“Program”). The Program is operated by Plaid Enterprises, Inc. (“Plaid,” “we,” or “us”) and membership is available to eligible individuals who reside in the United States or the District of Columbia. The Program allows members to earn rewards on eligible purchases made on PlaidOnline.com and to redeem such rewards for discounts on future purchases. By enrolling in and participating in the Program, you agree to comply with and be bound by these T&Cs. These T&Cs may be modified or updated by Plaid at any time, in its sole discretion. These T&Cs exclusively govern membership in the Program. 

1. ELIGIBILITY AND MEMBERSHIP. 

Enrollment in the Program is free. 

Program membership is open to legal residents of the United States and the District of Columbia who are at least 18 years of age and who maintain a valid Plaid Account.  

Each member may only have one Program account. Members who attempt to create multiple accounts may have their accounts terminated. 

To create a Plaid Account, you must provide accurate personal information, including your name, email address, phone number, and birth date. 

By creating a Plaid Account you agree: 

2. MEMBERSHIP TIERS. 

There are currently three Program membership tiers: Maker Member, Creative Insider, and Plaid Pro  

When you create a Plaid Account and complete a purchase, you become a Maker Member and are eligible for all the benefits of being a Maker tier member. Achieving Creative Insider or Plaid Pro tier member status requires a minimum spend per year on qualifying and eligible products. Plaid reserves the right to make available additional membership tiers and designate membership tier status based on conditions other than spend (e.g., promotional) at any time in its sole discretion. Tier status is valid for the balance of the calendar year in which the member qualifies for such tier, as well as the following calendar year.  

3. EARNING REWARDS. 

Members can earn rewards based on eligible purchases made online at PlaidOnline.com. To earn points, you must be signed into your Plaid Account. If you check out as a guest, your points will not reflect in your Plaid Points dashboard.  

All members will start at the Maker Member. Once you complete a purchase, you will earn 1 point for every $1 spent on eligible purchases, including earning points on your very first purchase. Maker tier members who spend at least $100 on eligible purchases within the calendar year will automatically be upgraded to Creative Insider status. After a $200 spend, you will be upgraded again to Plaid Pro status, which earns 2 points for every $1 spent. This enhanced rate is applied automatically once the spending threshold is met and an upgraded member status is achieved.  

For every 100 points earned, and only at each 100-point milestone, you will receive $5 in Plaid Points, redeemable toward future purchases. Points accrue with every purchase. Therefore, accumulating 100 points to earn a $5 reward may require several transactions.  All Plaid Point amounts are in U.S. dollars. 

To maintain Creative Insider or Plaid Pro status, members must spend $100 and $200, respectively, in a calendar year (defined as January to December). Status will be reevaluated each January, and members who fail to maintain this threshold will be dropped in tier. 

Members may also have opportunities to earn points through special offers. These may include weekly product promotions, birthday rewards, or personalized offers based on purchase activities. Special offers will be communicated through email or through your online account. Each offer is subject to its own terms and conditions. Please review each offer carefully for details on eligibility, limitations, exclusions, and valid offer periods. Special offers cannot be combined with any other offer, including discounts, coupons or promotions, but special offer purchases will count toward the free shipping threshold.  

Plaid reserves the right to extend Program benefits and promotional offers to select members based on certain criteria such as purchase history, location, or overall Program engagement in its sole discretion. 

Rewards from qualifying purchases will typically appear in your account once your eligible purchase has been shipped. Delays may be caused for various reasons, including a product that is on backorder. If you do not see your rewards after your order ships, please contact Customer Service for assistance. Contact information for Customer Service can be found in the “Contact Us” section of our website. 

4. PURCHASES EXCLUDED FROM EARNING REWARDS. 

Rewards are not earned on the following types of transactions: 

5. REDEEMING REWARDS. 

Rewards earned through the Program will accumulate in your account. Members can redeem their rewards in $5 increments, up to $50. Only one reward may be used in a single transaction, up to the total eligible purchase amount.  

Rewards never expire. Points may expire and are subject to applicable law. Points not tied to an earned $5 reward will expire 365 days after accrual if the member does not hit the 100-point threshold for the next $5 reward. A member, if opted in for marketing emails, will receive a notification of potential upcoming expiration. 

If a purchase is returned in full or in part, any rewards earned from that purchase will be deducted from your reward balance, which may result in a negative rewards balance. If you used your rewards to make a purchase and an order is either canceled or an item is returned, the corresponding rewards will be credited to your account within 48 hours, provided they have not passed their expiration date. 

6. ENROLLMENT AND ACCOUNT MANAGEMENT. 

To enroll in the Program, register for an account online at PlaidOnline.com. Once logged in, members can view account activity and update their contact details. It is your responsibility to ensure that your account information is accurate and up to date. If you need assistance, please contact Customer Service. Contact information for Customer Service can be found in the “Contact Us” section of our website. 

7. MONTHLY PRIZE DRAWING 

The Monthly Prize Drawing is valid to Plaid Pro tier only. By participating in the “Monthly Chance to Win a Prize” promotion (“Promotion”), you agree to be bound by the following Terms and Conditions: 

8. APPLICABLE POLICIES. 

The collection and use of your personal information for the Program are subject to, and are governed by, any and all applicable Plaid policies, including Plaid’s Privacy Policy (https://plaidonline.com/privacy-policy-cookie-restriction-mode).  

9. MODIFICATION OF TERMS AND PROGRAM CHANGES. 

Members can enjoy a variety of benefits made available by Plaid from time to time, in its sole discretion. Additional benefits may vary by membership tier, and some membership tiers may have more benefits than others. The type, timing, and availability of any benefits (including membership tier-specific bonus points, special offers, sweepstakes, appreciation events, etc.) will be determined by Plaid in its sole discretion. Plaid may, its sole discretion, alter, remove, limit, and otherwise modify the membership eligibility, rules (including reward rates and eligible purchases), benefits, and any other aspect of any particular membership tier, and may modify, suspend or terminate the Program in whole or in part, at any time, without any prior notice or obligation to any member, except as may be required by applicable law.  

Any changes to these T&Cs will be posted on the official Plaid website and become effective upon posting. You hereby acknowledge and agree that your maintenance of Program membership after such changes are posted on the official Plaid website will constitute your acceptance of such changes. 

10. CANCELLATION / TERMINATION OF MEMBERSHIP. 

You may cancel your membership in the Program at any time by logging into your account and selecting the appropriate option to cancel your membership. All earned rewards are forfeited upon membership cancellation. 

Plaid reserves the right to suspend or terminate your account, at any time, without prior notice, in its sole discretion, if you fail to fully comply with these T&Cs, engage in fraudulent activity, or abuse the benefits of the Program. We reserve the right to interpret and apply the policies and procedures communicated in these T&Cs. All determinations made by us shall be final and conclusive in each case.  

Abuse of the Program includes failure to follow Program policies and procedures, the transfer, sale or barter of any rewards, products, benefits or promotional offers associated with the Program, buying Plaid products for resale using rewards, and any misrepresentation of fact or other improper conduct as determined by us in our sole judgment, and such abuse may result in cancellation of your account and future disqualification from Program participation, and forfeiture of all benefits associated with the Program. In connection with the enforcement of any of these T&Cs, we reserve the right to take any and all appropriate legal actions as we deem necessary, and to recover damages, attorneys’ fees and court costs. 

11. LIMITATION OF LIABILITY. 

Plaid is not responsible or liable for any errors, omissions, or technical issues that may affect the Program, including issues related to account access, reward determination, or redemption. 

To the fullest extent permitted by law, Plaid is not liable for any damages, including indirect, incidental, consequential, and other types of damages, arising out of or related in any way to your participation in the Program.